Integration Nightmare: Customer Reports Plugin Failure and Lack of Support from WeConnectCode
A business client has reported serious concerns regarding customer support and service reliability after purchasing multiple licenses of the Odoo for Gravity Forms plugin developed by WeConnectCode. The case highlights growing frustration among software buyers when technical problems arise and vendors fail to provide timely assistance.
According to the client, the company purchased 25 licenses of the plugin through the vendor’s official website with the goal of integrating WordPress Gravity Forms with the Odoo ERP system as part of a professional workflow. Initially, the plugin appeared to function correctly and performed the intended synchronization tasks for approximately five days.
However, everything shifted unexpectedly when the system abruptly failed and started showing a “License Not Valid” activation error, which halted the integration entirely. Since the malfunction began, the customer indicates that the plugin has turned completely unusable.
What has generated the greatest concern for the affected company is not only the technical issue itself but the complete lack of response from the vendor’s customer support channels. Over the past ten days, the client states that multiple attempts have been made to contact WeConnectCode through all available channels listed on the company’s website, including support forms and email requests.
Although several efforts have been made, the customer indicates that no reply has been obtained from either technical support or the commercial team.
The client further observes that avenues for communication seem severely restricted. The company states that WeConnectCode offers no publicly available phone number, no live chat feature, and no active social media accounts through which users might seek help or report urgent concerns. Consequently, customers facing technical difficulties may be left without any prompt method to access support.
Additional concerns have been raised regarding the vendor’s website infrastructure. The customer reports that the website has presented SSL certificate issues, triggering security warnings in certain browsers and making access unreliable in some cases. These technical problems further complicate attempts to reach the vendor through the official website.
The affected company emphasizes that technical issues can occur with any software product, particularly with tools designed to integrate complex systems such as WordPress and ERP platforms. However, they stress that responsiveness and customer service are critical elements of professional software development and support.
When support channels remain silent, customers are left without solutions, unable to restore their systems, and uncertain about the status of their licenses or services.
The client is now calling for a prompt response from WeConnectCode to clarify the status of the plugin license, provide technical assistance to resolve the activation problem, or offer an appropriate refund if the software cannot be restored.
The company expects the issue to be settled promptly and communication with the vendor to be restored, allowing the integration to return to regular operation.
